DanceCloud

Event Registration

• Registration, Payments and Tickets

  • My card was declined. Why?
  • Can I buy tickets for multiple events at once?
  • What is Stripe and how does DanceCloud handle my card payment details?
  • Why is there no option to pay using PayPal?
  • How do I transfer my purchased ticket to another person?

• Wait Lists

  • What is a wait list and when does it apply?
  • Why do organisers try to keep leads and follows balanced?
  • What can I do to prevent wait list emails ending up in my junk folder?
  • How long do I get to book if spaces become available?
  • I couldn't book before the deadline, but still want a ticket. What should I do?
  • I'm signing up with a partner. Do I need to pay for both of us or can we pay separately?
  • How can I increase my chance of getting spaces if I'm on the wait list?
  • Should I register if an event has sold out?
  • Why are both leads and follows showing as wait listed?
  • Why did the booking status shown for my role differ from the availability once I completed a registration?